Grooming Agreement

1. Health & Safety

By signing this agreement, the client confirms:

• Their dog is fit and healthy for grooming.
• The dog is up to date with vaccinations appropriate for grooming environments.
• The dog has no known medical conditions that could make grooming unsafe (e.g., heart issues, seizures, skin infections).
• The groomer may refuse or stop a groom if the dog shows signs of stress, illness, aggression, or discomfort.

The client agrees to inform the groomer of any allergies, skin sensitivities, or medical conditions; any behavioural issues, including aggression, anxiety, or fear triggers; and any injuries, lumps, bumps, or areas the dog does not like being touched.

2. Coat Condition & Grooming Results

The client understands:

• Dogs with matting may require shaving or clipping shorter than desired to ensure the dog's welfare.
• Removing matting can expose pre-existing skin conditions, irritation, or sores.
• The groomer is not responsible for any after-effects of matting removal, including irritation, itchiness, or uneven coat growth.
• Additional fees may apply for severely matted coats due to extra time and equipment wear.

3. Behaviour & Safety

The client agrees:

• Dogs must be safely secured on arrival and collection.
• If a dog behaves aggressively or poses a safety risk, the groomer may stop the groom and charge for the time spent.
• Muzzles may be used only if necessary for safety, and always in a humane manner.

4. Medical Emergencies

If a dog becomes ill or injured during grooming:

• The groomer will take reasonable steps to contact the client immediately.
• If the client cannot be reached, the groomer may seek veterinary treatment at the nearest available practice.
• The client is responsible for all veterinary costs incurred.

5. Parasites

If fleas or other parasites are discovered:

• The groomer may administer a flea bath or appropriate treatment.
• An additional cleaning fee may be charged to disinfect the grooming area.

6. Photographs & Social Media

The client agrees that:

• The groomer may take before and after photos of the dog.
• Photos may be used for business promotion, including social media and websites.
• You can opt out of this on the request form (tick if you do NOT consent to photos being used publicly).

7. Payment & Cancellations

The client agrees:

• Payment is due on collection of the dog.
• Cancellations with less than 24 hours' notice may incur a fee.
• Late collection may incur a late fee after a reasonable grace period.

8. Liability

The groomer will always act with care, professionalism, and the dog's welfare as the priority. However, the client understands:

• Grooming tools are sharp, and minor nicks or scratches can occur, especially with wiggly dogs or matted coats.
• The groomer is not liable for issues arising from pre-existing conditions, matting, or behaviour.
• The groomer is not responsible for any injury or damage caused by the dog on the premises.